At Oren Roams, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 1–3 days of receiving your order. To be eligible for a return, the item must be:
-
Unused
-
In its original packaging
-
In the same condition as received
Items that are damaged due to misuse or wear and tear will not be accepted for return.
How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the next steps.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed using a suitable method arranged during communication, since we only accept Cash on Delivery orders.
Exchanges
If you received a defective or incorrect item, you may request an exchange within 1–3 days of delivery. Contact us promptly at [email protected] to arrange a replacement.
Contact
If you have any questions about our return and refund policy, please reach out to us at [email protected].